020 The TED presenter

The Apple flag gives you a hint. Our next guest is from Apple, in Cupertino California. His name is Ken Eddings – and he is the man behind Apple’s DNS. But it is not the IT guru I are interviewing, it is the Ken Eddings who frequently attends TED conferences worldwide… reason is, he provides technical support for its organizers. To those of you not familiar with TED, I recommend you go to their website: www.ted.com; TED advertizes itself with the slogan: “Riveting Talks by Remarkable People”.  So it was interesting to get Ken’s perspective on what is a good TED presenter, and on the type of technical issues he had to face while supporting TED talks.

Is “Less is more” a presentation law as universal as the law of gravity?

Most people who browse websites covering presentation skills stumble on the maxim “Less is more“. Usually, this principle applies to the content of PowerPoint slides. Less slide (text) content to be read by the audience is seen as more beneficial to the speaker. As scientists, we should question everything, right?

Those of you who are LinkedIn members will find an excellent discussion on this principle in the “Presentation Gurus!” discussion started by Matt Gambino entitled “Ways to convince co-workers that “less is more” in PowerPoint”.

Generally, I agree with the “less is more” principle and promote it in my courses. Why? The more there is on a slide, the more that slide has separate areas of focus. The problem then becomes one of synchronicity between the oral comment of the speaker and the visual focus of the audience on the part of the slide that visually matches the oral comment. Perfect synchronicity is impossible in practice. Either we linger on points for which we have insufficient prior knowledge while the expert speaker moves on to other points. Or we disagree with the point made and stop following the other points, constantly returning our eyes to the point of contention. Or the speaker fails to verbally or visually identify on the slide the target where our attention should be focused, imagining that we are able to use our knowledge or his speech to figure it out by ourselves. Most of us, non-experts, can’t.  To reduce such synchronicity problems, presenters use layers, laser pointers, they introduce one bullet at a time, or they make each bullet become one slide. The problems are reduced, but not to the point they disappear!

So… Let’s start questioning the assertion “Less is more”, as scientists.

1) Is there a lower boundary to less under which less is less?

Clearly, one cannot push the limit past a certain lower boundary beyond which, slide support is no longer effective. The sketchy or vague information on each slide may become so cryptic that the oral comment is bound to go beyond the slide content, thus creating an attention divide between slide content and oral content.  Research shows that, in such situations, memory is less effective and brain activity is lesser than under full undivided attention (encoding slows down in the”hypoccampus, temporal and prefrontal cortex of the left hemisphere*”).

The lower boundary is also defined by the interdependencies within the points made on a slide. When a slide makes multiple inter-related pojnts, these points must remain on the same slide for the audience to see the interdependencies. In this case, less, would force the presenter to divide the slide into multiple slides, and that in turn would force the audience to remember the contents of the previous slides to be able to see the interdependencies. In reality, we don’t remember. Working on making slides independent of each other is a move in the right direction.

The lower boundary is also influenced by the gap between the prior knowledge level of the audience and the knowledge level expected by the speaker. If that gap is large, less “just in time” background information, results in less understanding.

2) Are there situations where, clearly, less is not more, but more is more?

I can think of at least four situations where this would apply:

If providing less contents does not fulfil the expectations your slide title raised in the audience (even the title of your talk), more is more as the speaker needs to meet the expectations that any slide title raises.

For the second situation, imagine a scientist with an accent so thick that the audience understands less than a quarter of the words pronounced. In this situation, the scientist could say less, and possibly read more or display more while giving ample time to the audience to read along and to figure out what the graphics contain since graphics are usually understood regardless of language for the most part.  They are vital when it comes to understanding and essential when it comes to convincing. In this case, the audio track is not essential as long as the video track is self-explanatory. More (legible) text on a slide would bring better understanding. Since the memory required to associate the sounds heard from the speaker with the written words on the slide is far too large, the audience rapidly gives up and reads.

A third situation arises when we consider that, since the lack of synchronicity is one of the causes for the “less is more” principle, the speaker can increase synchronicity by slowing down the pace, but also by adding arrows, circles, and other attention-calling methods such as callout boxes, colour /size change, animation, etc. In this case, more is more.

Lastly, my fourth example is inspired by an earlier comment of Ed Skarbek: more is more if you have access to more than one screen to visualize your information, and facilitate comparisons – assumed here is that the extra screens carry visuals, not just text.

I hope this provides a more balanced perspective to the “Less is More” maxim.

Image Flickr. Cesar Rincon. “There is no spoon”

“The Effect of Divided Attention on Encoding and Retrieval in Episodic Memory Revealed by Positron Emission Tomography”. Tetsuya Lidaka & Al,*Journal of cognitive neuroscience archive. vol.12. issue 2. March 2000,p267-280

Presentation traps 7 – the cultural trap

I have much respect for authors who go to great lengths to get an attractive title for their  paper. “The Inflammatory Macrophage: A story of Jekyll and Hyde”* is a fantastic title… for westerners familiar with Robert Louis Stevenson’s 1886 book “The Strange Case of Dr.Jekyll and Mr. Hyde”. Now imagine the biologist from a chinese university reading that title for the first time. What will he do? Search for these two scientists, Dr. Jekyll and Dr. Hyde, in the reference section for their journal publications? Will the search be fruitful? Beware of cultural icons, in your title or in your talk.

For the sake of clarity, do not use metaphors or expressions that are meaningless to a foreign audience. Take baseball language, for example. It is understood by a few nations only – The scientist who claims his lab is batting a thousand in proteomics research, and has all its bases covered is certain to lose Dr. Pierre Lebrun, and Dr Xiao Hong. I remember buying the book “Playing for Pizza” written by my favourite author John Grisham. I could not understand a thing. The baseball language effectively excluded me from most of the story.

For the sake of clarity, do not display your extensive culture by using a sophisticated word where a simpler one exists. Doing so creates a distance between you and your audience in terms of understanding (common word) or comprehension (sophisticated word). Think audience. The scientists attending your talk may have good knowledge of the keywords used in your domain, but they may not have your culture. French presenters, beware. To the native English speaker, you seem to use a very sophisticated English during your talk, when in fact, you use words that are in your everyday French language, pronounced “à la sauce anglaise“. And now you have another example of such mis-behaviour: using foreign words to display your extensive culture. If you want to know why the French seem to speak such polished English, look here (hint: it started in year 1066 Anno Domino) – Beautiful latin, isn’t it? Sorry, I’m manifestly getting off base on this one. ARGH! I think it’s time for a tin of spinach – Hey, Popeye!

*JS Duffield, the inflammatory macrophage : a story of Jekyll and Hyde, clinical science (London). 2003 Jan ;104(1) :27-38

Image from Flickr; “The return of Edward Hyde” by Luis Carlos Arauio.

Presentation traps 6 – the conclusion traps

Think about it. You have done your best to gather the interest of your audience around your topic for a full eleven minutes. The chairperson just looked at his watch, and corrected his sitting position to move closer to the microphone. Your talk officially ends in one minute. If you play the prolongations, it will be at the expense of your three minute Q&A time during which you intend to identify who else is interested in your research for later networking opportunities. You want to keep to time. So far, so good. You bring up your conclusion slide… and you are in danger of falling into one of three conclusion traps.

1. Your conclusion slide is a summary of your results.

2. You know you are close to the end of your talk, everything has been said, and you rush through that slide, simply reading its bullets.

3. You do a great job with your conclusion slide, and after clicking one last time the next slide button on your presentation remote, you land into one of the following slides: a) the black screen indicating the end of your presentation (a PowerPoint feature); b) the traditional Acknowledgment slide; or c) a black slide on which the words “Thank You” are written in Font size 88 – for good luck :)

Everything you have read so far does not explain why the image used in this post (Source Flickr, author Shenghun Lin) is that of someone running a relay race. You are about to discover why.

Conclusion trap 1 – the blind hand-over of the relay baton

The conclusion is the place in your talk where you will hand out the relay baton to those in the audience who could benefit from your scientific contribution. You want these people to read your paper, or to ask you questions, or to network with you at the end of your presentation. And you certainly want them to know how what you have discovered can be of value to them. Therefore, the conclusion slide is not about your results, your research outputs; It is about the audience “Take-Away”, your research outcomes. That is why I used the metaphor of a relay race. With your conclusion, you will hand out the part of your research that is directly applicable to the people in the audience. You might argue that “anyone is able to judge the impact of my work. I do not need to state it.” What you say is true for the experts in the room. The non-experts, however, are often unable , for lack of knowledge, to determine what these outcomes are, and how they are of value to them. You must see the hand of the next runner. You must have identified and thought about the people who were the most likely to benefit from your work. Do not hand over the baton with your eyes closed!

Conclusion trap 2 – the dropped relay baton

Singers know that the two places in a song that matter the most, and which they rehearse the most, are the beginning and the end. Often, because presenters do not control their time well, they rush through the conclusion slide  (and read it). Or, because presenters are exhausted by the time they reach the end of their talk and want to end it quickly, they do not even bother to comment on that slide and let the audience read while they just thank the audience for their attention. There is no call for action, no USE MY RESEARCH FOR THIS OR FOR THAT. As a result, the relay baton is not properly handed over, it is dropped on the ground before the audience has had a chance to grab it. They may still do, but the momentum gathered through your words will be lost. What a crying shame :( This time with the audience is face to face. It is a time to plea, to sell, to tease, to encourage, not a time to turn your back on the audience and read in a flat low tone. Surely, having rehearsed your conclusion slide so many times, you know by heart what appears on the screen after each mouse click, and never need to turn to it.

Conclusion trap 3 – the fumbled hand-over of the relay baton

The last slide of a presentation is the conclusion slide. Don’t fumble this. It remains on the screen until one of the questions demands that you bring another slide to the screen. The reason why it is not a thank you slide is because having the computer say thank you on your behalf is demeaning. You are the host; the computer is only there for support. The reason why your conclusion slide should not be a black screen is because you must help the audience remember the main perceived advantages of your research by maintaining the conclusion slide on the screen, at least until you move to another slide in answer to a question. And finally, the reason why the last slide is not the acknowledgment slide is because acknowledgments are best given on the title slide (see trap 5 - the title trap); furthermore, time may have run out and you may have to skip that slide anyway – thus risking disappointing the sponsors attending your talk.

in conclusion – make your conclusion slide:  the last slide, the most audience-centered slide, the most rehearsed slide.